Frequently Asked Questions
Everything you need to know about hiring with Little Black Door. Still have a question? Get in touch and we will help.
How do I make a booking?
Browse our hire range and select the items you would like. Submit an enquiry through the website with your event date, location, and quantities. We will check availability and get back to you within 24 hours with a confirmed quote. Once you are happy, we will send a booking confirmation and payment link to secure your date.
How far in advance should I book?
We recommend booking at least 1 to 2 weeks ahead for smaller orders, and 4 or more weeks in advance for peak periods such as December, January (school formals), and long weekends. Popular items like our white high tables book out quickly, so the earlier the better.
How does the refundable bond work?
A small refundable bond is charged per item at the time of booking. It is fully refunded to your original payment method within 3 to 5 business days after we collect the items and confirm they have been returned in good condition. The bond amount varies per item, see the individual product listings for details.
Do you deliver?
Yes. We offer delivery and collection across South East Queensland, including Brisbane, Redlands, Logan, Gold Coast, Sunshine Coast, Moreton Bay, and Ipswich. Delivery fees are calculated based on distance from our Wynnum warehouse. We can also set items up at your venue, just ask when you enquire.
What is the standard hire period?
Standard hire is per night or event. We also offer multi-day rates for longer events or exhibitions, just ask when you enquire.
What happens if something is damaged?
Minor wear is expected, but significant damage or loss may result in a charge against your bond or an additional fee. Our terms of service outline this clearly at booking.
Can I visit to see the items first?
Absolutely. We love showing clients our range in person. Email us to book a viewing at our Wynnum warehouse and we will make time to chat through your event.
Are your items suitable for outdoor events?
Our items work best in indoor or covered outdoor settings. They should not be used in wet or rainy conditions unless arranged in advance. If your event is outdoors, let us know the venue layout so we can advise accordingly.
What areas do you service?
We service all of South East Queensland, including Brisbane CBD, Bayside, Wynnum and Manly, Redlands, Logan, Gold Coast, Sunshine Coast, Ipswich, and Moreton Bay. For areas further out, get in touch and we will let you know if we can accommodate your location.
Still have a question?
Tell us your event date, location and what you need. We will get back to you within 24 hours.